Here at EliteKitZone we pride ourselves on outstanding customer service. We want you to feel safe when you order from us; hence, you can return a product to us no matter where in the world you live provided that it is within 30 days of the order date. The only stipulation is that the product must have all manufacturer tags and labels attached and be returned in the original manufacturer packaging. Following these requirements allows us to either exchange your goods or issue a full refund for the purchased item(s). Failure to comply with this policy will result in a 10% deduction from any processed refund after we receive your returned goods.
If you request an exchange, you are responsible for covering return postage fees. The sole exception applies if the error originated from our side when fulfilling your original order.
If you have any questions or concerns about our returns policy, feel free to reach out to our support team via email.
ARE THERE ANY EXCEPTIONS TO THE ABOVE?
Personalized NFL jerseys cannot be returned under most circumstances.
The term “personalized NFL jerseys” covers two categories:
- Jerseys pre-printed with official player names, numbers or team patches;
- Custom jerseys with self-input custom names, numbers and patches entered on our product page.
Custom jerseys with self-submitted custom name, number or patches are non-refundable and non-returnable in all cases.
Jerseys printed with standard pre-set NFL player names and numbers may be accepted for return at management’s sole discretion. If you intend to return this type of jersey, email customer service at jerseyhelp@hotmail.com for approval and detailed guidance before sending back your item.
If a personalized jersey is approved for return, the following supplementary rules apply:
- If you need an exchange for another NFL jersey, extra re-printing fees plus return shipping cost for the replacement jersey will be charged.
- If you request a refund, we will refund the base jersey price only, with the full custom printing cost deducted from your total reimbursement.
How do I return a product?
For all apparel items, ensure all original tags remain intact and the manufacturer packaging is included inside your return parcel. Enclose a short note inside stating whether you need a full refund or a product exchange.
If your jersey arrives defective or damaged, it must be returned within 5 working days with all original inner & outer packaging and intact tags. For international customers outside the US, faulty goods must be returned within 10 working days after delivery.
Customers shipping returns from outside the US must clearly mark “US Return” on the customs export label provided by your local post office. Without this marking, local customs may levy extra import tax on your return parcel, which will cause the package to be rejected and sent back to you at your cost.
If you need further assistance with returns, contact us via email:
jerseyhelp@hotmail.com
Thank You
EliteKitZone Team
